Launch Windows Task Manager
In a Terminal Services / Citrix Environment

The Problem

If the Adminsoft / GECL software locks up for some reason (e.g. you mis-typed your password three times in a row, or some low level problem has caused it to hang), you need to be able to end the task.  Normally you just press <Ctrl-Alt-Del> to launch the Windows Task Manager, select Applications, highlight the crashed application, and click the "End Task" button.  However, in a Terminal Services or Citrix Client environment, <Ctrl-Alt-Del> merely launches the Task Manager on your local computer, not the one associated with your Terminal Services or Citrix Client session.

The Solution

Fortunately there is another way to launch the Windows Task Manager.   In your Terminal Services session, right-click on an empty part of the Windows Task Bar (not on any task buttons within it), and select "Task Manager from the pop-up menu.   You can then select the GECL application, and click "End Task".


Note that it is a good idea to "Reindex all files" after a system crash - just in case one or more index files were damaged in the crash - or perhaps a damaged index file caused the crash in the first place.  A complete run through "Reindex all files" is also a good test to ensure that the data files themselves have not been damaged as a result of the crash.


If you need further assistance or have feedback you would like to give us, please contact the our Help-Desk:

E-Mail now to:    Support@Adminsoft.com

Phone: (09) 262 2010,  Fax: (09) 262 2021  (within New Zealand)

(From overseas +64 9 262 2010 or +64 9 262 2021)