Low-level Installation Problems
Introduction
GECL software is largely self-contained. However, we make use of some
low-level system files for things like print-preview and sending email.
If these are not installed and registered correctly in your local Windows
Registry, you will encounter problems when you go to perform these sorts of
tasks.
Fixing Low-Level Problems
Please step through the following checklist on each workstation that is
encountering problems:
-
Ensure that you have Administrator privileges (as you may need these to
check and update Windows system files.
-
-
If the Workstation Install ran right through, test a small report to
Print-Preview (Work Code Description Report is a good quick one for testing
purposes). If this works, test the generation of email by going into the
GECL "Help" Menu, select "About GECL", click on the "Order" button (at the
bottom left), click onto the "Order Information", fill in a comment of
"Testing only" (or something to that effect), and click on the "Order by
E-mail" button. If this runs right through to a pop-up "Thank you"
message, then it would seem that you have fixed your low-level problems, and
do not need to go any further through this checklist. (If your Outlook
is configured to not send messages automatically, you will be able to delete
this message from your Outbox instead of sending it.)
-
If the above tests are unsuccessful, then use Windows Explorer to run a
special extra program file we have provided for this purpose.
Look into your "S:\GECL\GESys" folder (where 'S' is the mapped network drive
letter on your server for the shared resource where the GECL software is located), and run the file
"WkStnCheckSysFiles.exe". (If you have installed the GECL
software on a computer that is not networked the folder will normally be
"C:\GECL\GESys".) This program will check that the FoxPrint font is
installed and registered, check that the relevant system files are up-to-date
(and offer to update them if not). It will then
attempt to register (or re-register) all relevant system files in your local
Windows Registry.
-
If "WkStnCheckSysFiles.exe" seemed to work OK, test out Print-Preview and
generating email again as described above (in Step 3). If these now work
satisfactorily, you do not need to proceed any further through this checklist
(for the workstation concerned).
-
If "WkStnCheckSysFiles.exe" did not fix the problem, check it's date.
If it is earlier than 2 Jun 2003, then download and install the contents of
the "\GECL\GESys" folder again using a special self extracting file from our
website.
Download low-level
file installation program (GESys.EXE - 876 KB)
-
Open the downloaded file, and change the drive letter if necessary before
clicking on the "Unzip" button (which will extract the files to the folder
specified). Try running the new "WkStnCheckSysFiles.exe" again,
and see if you have more success with this (as per Step 4).
-
If this still doesn't do the trick, you may wish to get help from your
local computer support company (as it would seem that there may be some other
factors which are contributing to the problem. You/they are welcome to
contact our Help-Desk for further assistance.
-
We have provided some additional very low-level support
instructions at the bottom of the page on NT/2000/XP problems, but these will
require reasonably high computer literacy in order to attempt them.
(Click here to view more on OLE problems)
If you need further assistance or have feedback you would like to give us,
please contact our Help-Desk:
E-Mail now to: Support@Adminsoft.com
Phone: (09) 262 2010, Fax: (09) 262 2021 (within New Zealand)
(From overseas +64 9 262 2010 or +64 9 262 2021)
Return to the main Help page