Problems with Print Preview
There are two known potential problems with Print Preview, both of which are
caused when a low level system file is not registered correctly, or the entry
into the Windows Registry is lost or corrupted for some reason.
We have provided some tools to help overcome these sort of problems.
If you have not already done so, please read and follow through the the
instructions in our page on "Low-Level Installation Problems":
If you have already done this, and are still having problems, then the
following information and instructions should help you (or your technical
support contractor) work through these further:
"FoxPrint" Font Not Registered
The report may seem to run correctly, but you get hieroglyphics when it is
displayed on the screen. (The report will print perfectly to a printer, it
just doesn't display correctly in Print Preview.) Our installation program
attempts to register this font automatically for you. But we have found
that in some cases (usually Windows XP or Windows 2000), this setting is lost
for some reason when you re-start your computer. You will need to register
the font manually, which somehow (another mystery of Windows) causes the setting
to be retained on subsequent re-starts.
From the workstation with the problem, do the following:
Open "Windows Explorer" (right-click on your "Start" button, and chose
"Explore" from the pop-up menu).
Navigate to the "c:\Windows" folder (or "c:\WinNT"), then the "Fonts"
sub-folder,
Find the "FoxPrint" font and double click on
it.
A window should pop up with some font details etc, click on the "Done"
button.
Try running a report again to Preview, and see if this has done the
trick.
OLE Problems
When running a report to Print Preview (and sometimes to a printer too),
you may get a GECL systems error complaining something like "Unknown member OLEPrintPreview",
or a Windows systems error associated with an
"OLE Error". This will most likely be because a class or library
(OCX or DLL) file is too old and our install program's attempt to update it
failed. Alternatively, it may be that you do have an up-to-date version,
but it is not registered in the Windows system Registry for some
reason.
Unfortunately, you have to get quite technical to fix this problem. So
it should not be attempted by anyone with only minimal computer
literacy. Please click on the following hyper-link for appropriate
instructions:
(Click here for
instructions to fix OLE Problems)
If you need further assistance or have feedback you would like to give us,
please contact the our Help-Desk:
E-Mail now to: Support@Adminsoft.com
Phone: (09) 262 2010, Fax: (09) 262 2021 (within New Zealand)
(From overseas +64 9 262 2010 or +64 9 262 2021)
Return to the main Help page
